Human Captions

Self Service *$1.25/video minute | or | Full Service *$1.25/video minute + Custom Quote CE21 administrative fee

HUMAN CAPTIONS

Human closed captions can be submitted and set up either by CE21 (with an administrative fee) or by the tenant (free) on the CE21 platform. See process for self-service at the bottom of this page.

While there are multiple speech-to-text services on the web, this page refers to rev.com which CE21 is familiar with and has used many times.

HUMAN CAPTIONS APPLICABLE DELIVERY FORMATS

Human Captions will currently work with the following formats:

Human Captions will currently not work with the following formats:

  • 🚫 Live Webcasts (Live)

  • 🚫 Zoom Powered Webcasts (Live)

  • 🚫 Zoom, GoToWebinar (Live)

HUMAN CAPTIONS COST

*$1.25 per video minute (rev.com) for English language | Self Service

*$1.25 per video minute (rev.com) for English language + CE21 Custom Quote Administrative Fee | Full Service (Contact reid@ce21.com)

Human Captions Rev.com Examples:

  • Duration of target video: 00:54:38 | Final Cost: $68.75

  • Duration of target video: 02:09:51 | Final Cost: $162.50

*Price is subject to change based on current rev.com rates.

HUMAN CAPTIONS ACCURACY

How accurate are Rev.com Human Captions?

  • We guarantee at least 99% accuracy for files that are clearly audible.

  • Our captions are both FCC and ADA compliant.

Source

HUMAN CAPTIONS DISPLAY

Where do Human Captions Display?

  1. By accessing the CC icon at the bottom of the video player in the program viewer as launched on desktop, laptop, tablet or smart phone.

  2. Additionally, provided the device has higher resolution that allows for sidebar tabs in the viewer (tablets, laptops, desktops e.g.), a Transcript tab appears where the user can search on caption text and skip around in the video by clicking on caption phrases.

  3. CE21 Mobile. With CE21 Mobile app version 1.19 and above, the mobile app supports multiple captions.


View this example, set the Captions to English and play around with Caption Settings

Visit the Transcript tab in the above example and click on a phrase to see how the video skips to that exact location.

HUMAN CAPTIONS TURNAROUND TIME

What is the turnaround time for a Human Captions job to complete?

Rev.com team will work hard to get your captions back to you as quickly as possible, without sacrificing quality.

Turnaround time is based on individual file length, not total order size. Below you will find our standard turnaround estimates based on file length. Many files are completed much sooner than the listed estimates.

  • File Length 0-30 minutes: 24 Hours Estimated Turnaround time

  • File Length 31-60 minutes: 48 Hours Estimated Turnaround time

  • File Length >60 minutes: 96 Hours Estimated Turnaround time

Source

HUMAN CAPTIONS DOWNLOAD OPTIONS

Can I download the Human Captions or any caption files I upload at a later date?

You can always download the caption files generated from your account at rev.com.

REV.COM SUBMISSION PROCESS

  1. In your program in CE21 Manager, edit the product and go to the Viewer Settings Tab

  2. Scroll down to Guestbook & Unauthenticated Viewer Link(s) section

  3. Locate the Download Unauthenticated Viewer Link and click on the copy to clipboard icon

  4. Go to Rev.com, log in and click on Place New Order

  5. Select Captions

  6. Choose the Paste a URL option and paste in the download unauthenticated viewer link

  7. Follow through in submitting the order



REV.COM UPLOAD TO CE21 PROCESS

On Rev.com in the My Files section you can Download your files.

  1. Select output file format as WebVTT (.vtt) and click on Download

  2. Go to the correct program in CE21 Manager and launch the CE21 Presenter.

  3. Click on Video Manager and for the correct video in Video Manager - click on CC Manager button

  4. Click on Browser in the Upload Closed Caption File section and select the *.vtt file from Rev.com

  5. Make sure the closed caption status is Enabled

  6. Verify closed captions playback through the CC Manager preview.